TERMS & CONDITIONS
Please note we reserve the right to amend the terms and conditions at any time. As you are bound by these terms and conditions, it is your responsibility to be aware of any changes we may have made to these terms and conditions.
GENERAL DISCLAIMER
The information on the website is for general information purposes only and does not constitute as advice. We do not represent or warrant that the information and/or facilities contained in the website are accurate, complete or current, or that the website will be uninterrupted or error free, or that any defects in the website will be corrected or that the website or the server that makes the website available are free of viruses or any other harmful components. Except to the extent required by law, we do not make any warranties or representations regarding the use of the materials in the website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.
This website may from time to time contain links to other websites or information provided by third parties. We make no warranties or representations about the accuracy or suitability of the information or links provided on this website, including information provided by third parties. You use the information and links at your own risk. We have no control over their individual content and make no representations or warranties as to any of the information appearing in relation to any linked websites. We do not recommend any products or services advertised on those websites. If you decide to access any third party website linked from our website, you do so at your own risk.
ORDERS & RETURNS
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We may choose to not fulfill any orders and/or part of an order that you have placed where the website contains errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies. If we discover an error in the price or payment of any goods, which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. Where any items in your order are out of stock, we will notify you and that item will be removed from your order. You will not be charged for items in your order that is out of stock. If we are unable to contact you in those circumstances we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.
In the event a refund has been authorised for a ‘Change of Mind’ purchase, where the product is deemed not faulty, a Shopify Payments fee will be applicable to process your refund. This is a transaction fee collected by Shopify Payments and not by Pen & Ink. Unfortunately, we are unable to amend orders once it has been placed. Please carefully review your cart before completing your orders.
Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable. All orders are subject to availability and confirmation of the order price. Ownership title of goods remains with Pen & Ink until payment has been made in full.
DISCOUNT CODES
Promotional discount codes are not applicable to items already discounted and excludes services, selected brands and items. If a discount is applicable, the item will be discounted when the code is applied at check-out. Similarly, during sale events, If the discount is automatically applied at check-out, the items applicable for discount will have the prices reduced at check-out.
PAYMENT
All orders on Pen & Ink are processed using Shopify Payments secure payment gateway, and the information you provide to Shopify Payments is subject to its privacy policy. We do not receive any credit card information you provide to Shopify Payments. When you place an order and authorise payment, we will request an authorisation, which holds the funds for the full or partial purchase amount. Your card will only be charged when items in your order is available and ready to be shipped. If your order contains multiple items and they ship at different times, you may see multiple charges on your credit card statement. If your order is cancelled, the authorisation charges will drop and clear within 3 - 5 working days (depending on your bank's practices).
LIMITATION OF LIABILITY
Your use of the website is at your own risk. Where conditions and warranties implied by applicable law cannot be excluded, we limit our liability where and to the extent we are entitled to do so. Otherwise, neither we, nor any of our affiliates, officers or directors nor any of our agents or any other party involved in creating, producing or delivering the website will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the materials on the website, including damages caused by viruses or any incorrectness or incompleteness of the information on the website, or the performance of the products, even if we have been advised of the possibility of any such damages.
YOUR OBLIGATIONS
You must ensure that your access to this website is not illegal or prohibited by laws which apply to you. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.
You must not misuse our system or this website. Specifically, you must not hack into, circumvent security or otherwise disrupt the operation of our website. Furthermore, you must not undertake any activity which will place an unreasonable burden on our systems. You agree to indemnify us and our respective officers, employees and agents against all actions, claims and demands which may be instituted against us arising out of your failure to comply with these terms and conditions.
TRADEMARKS
All of our trademarks, service marks and trade names used herein (including but not limited to the words marked “Pen & Ink’ ” and “Pen & Paper”) are our trademarks or registered trademarks, unless stated otherwise. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify our trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the website, without our prior written consent.
The use of our trademarks on any other website or network computer environment, for example the storage or reproduction of (a part of) the website in any external Internet website or the creation of links, hypertext, links or deep links between the website and any other Internet website, is prohibited without our express written consent.
RESTRICTED USE
Unless we agree otherwise in writing, you are provided with access to this website only for your personal use. You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on-sell information obtained from this website.
PRIVACY POLICY
We undertake to comply with the terms of our privacy policy, which is provided on this website. By using this website, you acknowledge that you have read our privacy policy. We may use cookies in delivering the website to you. A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computers and stored on your computer’s hard drive. We do not currently require our users to register in order to access our website, but reserve the right to do so in the future. Should we implement a registration process we will commit to comply with any privacy legislation applicable at the time in respect of your user information.
SECURITY OF INFORMATION
Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us, is transmitted at your own risk.