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ONLINE RETURNS & EXCHANGES

Please choose your items carefully as we are unable to amend orders once processed and we are not required to provide a refund if you change your mind about your purchase(s). In the event you need to exchange any item(s) you have purchased, you must notify us in writing within 7 days of the order marked as delivered or awaiting collection at the Post Office. Please use the ‘Contact Us’ page and describe your concern, we will promptly be in contact with you. Please note that returns initiated after 14 days will incur a 10% restocking fee.

 

PROMOTIONAL CODES AND FLASH SALE

Items that have been purchased during a promotional sale using a coupon code or discount applied at checkout (E.g. Black Friday & Cyber Monday, EOFY) are eligible for an exchange only within 7 days of the item received. Please use the ‘Contact Us’ page and we will promptly be in contact with you.


FAULTY ITEMS

In the rare event you receive a faulty product, you must notify us in writing within 7 days of receiving the item(s), please use the ‘Contact Us’ page. Faulty items must be returned for inspection before a refund or replacement of stock is issued.

Where an exchange, credit or refund for goods is authorised, please ensure that the products are returned undamaged, unused and in its original packaging. Products purchased at sale prices may not be returned or exchanged unless it is deemed faulty. It is advised that you return your parcel via registered or trackable postal services as all returned parcels remain the responsibility of the purchaser until received by Pen & Ink. Items should also be well packaged to avoid damage during transit as damaged items will not be eligible for return or exchange. Please refer to Terms & Conditions for more information.

We are unable to accept any returns for products that have been personalised with engraving or monogramming.

Postage charges are non refundable. In the event of an exchange, the purchaser will bear the cost of additional postage charges.

PLEASE SEND ALL RETURNS TO:

Pen & Ink
PO Box 3403
Australia Fair, QLD 4215

*Please include contact details with your return*

If you are experiencing a fault with a writing instrument purchased from us, please contact us at customercare@penandink.com.au before sending any items to our store.