Use code "Hello" for 10% off your next order*


Pen & Ink recognises the importance of protecting the privacy of our customers. This privacy policy outlines what information we gather, how we use it, and how you can correct or change information that you have already provided to us.

When you purchase a product from our store, we collect the personal information you provide to us during the order process, including contact details such as, but not limited to, name, address, and email address. These details will be kept, used and disclosed by us in accordance with our Privacy Policy for the purpose of processing and delivering your order. If you have purchased products from us previously, we may hold your contact details as well as details of the products you purchased. Individual user information is never disclosed or sold to third parties and your details will be kept confidential at all times. We may also collect information in order to respond to your feedback, comments, questions and requests, and to provide customer service.

We collect information you provide directly to us when you create an account, participate in any interactive features, subscribe to our newsletter or email list, participate in an event, promotion or communicate with us via third party social media sites.

When you access or use our website, we may automatically collect information about you, including: log information about your use of the Services, including your Internet Protocol (“IP”) address, web request, access times, pages viewed, web browser, the mobile device you use to access our website.

Unless otherwise indicated in your account settings or at the time you placed your order, we may send you emails about new products or store updates. You can login to your account if you wish to change or update your online account information. Alternatively you may contact us at (07) 5591 3317 or email us at



We and our service providers use various technologies to collect information, including cookies. Cookies are small data files stored on your hard drive or in device memory that help us improve our website and your experience, see which areas and features of our websites are popular, and count visits. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability or functionality of our website.



We take reasonable precautions to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure. Access to your personal information is permitted among our employees only on a need to know basis. If the personal information we have about you is no longer needed for the purposes stated in this privacy policy, we will take reasonable steps to destroy or permanently remove your personal information.



By using our website, you are consenting to the terms of our privacy policy as described. If you do not agree with any part of this policy, you may not use our website. We reserve the right to modify and change this privacy policy at our discretion. Amendments to our privacy policy will be posted on our website.

Last updated 1 June 2020