ONLINE RETURNS & EXCHANGES
Please choose your items carefully as we are not required to provide a refund if you change your mind about your purchase(s). In the event you need to exchange any item(s) you have purchased, you must notify us in writing within 7 days of the order marked as delivered or awaiting collection at the Post Office. Please use the ‘contact us’ page and describe your concern, we will promptly be in contact with you. Please note that returns initiated after 14 days will incur a 10% restocking fee.
In the rare event you receive a faulty product, you must notify us in writing within 7 days of receiving the item(s), please use the ‘contact us’ page. Faulty items must be returned for inspection before a refund or replacement of stock is issued.
Where an exchange, credit or refund for goods is authorised, please ensure that the products are returned undamaged, unused and in its original packaging. Products purchased at sale prices may not be returned or exchanged unless it is deemed faulty. It is advised that you return your parcel via registered or trackable postal services as all returned parcels remain the responsibility of the purchaser until received by Pen & Ink. Items should also be well packaged to avoid damage during transit as damaged items will not be eligible for return or exchange.
Postage charges are non refundable. In the event of an exchange, the purchaser will bear the cost of additional postage charges.
PLEASE SEND ALL RETURNS TO:
Pen & Ink
PO Box 3403
Australia Fair, QLD 4215