Pen & Ink recognises the importance of protecting the privacy of our customers. This privacy policy outlines what information we gather, how we use it, and how you can correct or change information that you have already provided to us.

When you purchase a product from our store, we collect the personal information you provide to us during the order process, including contact details such as, but not limited to, name, address, and email address. These details will be kept, used and disclosed by us in accordance with our Privacy Policy for the purpose of processing and delivering your order. If you have purchased products from us previously, we may hold your contact details as well as details of the products you purchased. Individual user information is never disclosed or sold to third parties and your details will be kept confidential at all times.

Unless otherwise indicated in your account settings or at the time you placed your order, we may send you emails about new products or store updates. You can login to your account if you wish to change or update your online account information. Alternatively you may contact us at (07) 5591 3317.


We take reasonable precautions to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure. Access to your personal information is permitted among our employees only on a need to know basis. If the personal information we have about you is no longer needed for the purposes stated in this privacy policy, we will take reasonable steps to destroy or permanently remove your personal information.


By using our website, you are consenting to the terms of our privacy policy as described. If you do not agree with any part of this policy, you may not use our website. We reserve the right to modify and change this privacy policy at our discretion. Amendments to our privacy policy will be posted on our website.