Pen & Ink dispatches orders within Australia using Fastway Couriers, CouriersPlease and Australia Post. Your order will be processed within 2 business days/48 hours after it has been placed. We do not take into account possible delays caused by payment authorisation and/or stock availability. Please note deliveries are made on business days only. We do not offer deliveries on weekend or public holidays.
Australian Standard Delivery – $10.00
– Within 3 – 10 business days
– Tracking provided
Australian Express Delivery – $20.00
– Within 1 – 3 business days for orders within express network location
– Tracking, Insurance & Signature on Delivery provided
Please note there may be additional charges for oversized and/or bulky items.
As all orders need to be trackable and items need to be properly packaged to avoid damage during transit (including refills) we are unable to send orders by Australia Letter Post.
IMPORTANT COVID-19 UPDATES REGARDING DELIVERY PROCEDURES
All couriers and Australia Post services have issued guidance that signatures will no longer be required for parcel delivery, to minimise contact and prevent potential COVID-19 transmission. All deliveries will be regarded as an ATL (Authority to Leave) transaction. This means the parcel will be left in a safe place at the delivery address. We strongly advise to track your order once it has been dispatched and to send to an address where someone will be able to ensure the parcel is collected after delivery.
Pen & Ink Online do not currently offer International shipping via website. If you would like to place an order and you live outside Australia, please contact us for shipping options.
Once your order is dispatched, you will receive an email from us containing your tracking number. Orders received after Friday 3pm, Saturday & Sunday will be processed the following Monday. Orders placed on an Australian Public Holiday, will not be processed until the following business day. To guarantee delivery, we recommend you provide a delivery address where someone will be available to receive your order and sign for it. If you have special instructions relating to the delivery, please indicate these instructions in the comments section when you finalise your purchase as you are checking out.
International orders may be subject to the destination country’s customs clearance procedures, which can cause delays. The customer is responsible for any possible taxes and duties that may be applied by customs in the country where you are shipping to; payment of these taxes and duties is necessary to release your order from customs on arrival.
We cannot be held responsible for goods lost or delayed by common carrier, International or Australian Customs departments or by ‘acts of God’.
Pen & Ink Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company and will be unable to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.
All prices on the website are in Australian dollars and are inclusive of GST. All orders are subject to price and availability confirmation. Prices are subject to change without notice.