DELIVERY INFORMATION

AUSTRALIAN ORDERS

Pen & Ink dispatches orders within Australia using Fastway Couriers and Australia Post. Your order will be processed within 2 business days/48 hours after it has been placed. We do not take into account possible delays caused by payment authorisation and/or stock availability. Please note deliveries are made on business days only. We do not offer deliveries on weekend or public holidays.

Australian Standard Delivery – $10.00

– Within 3 – 7 business days
– Tracking provided

Australian Express Delivery – $20.00

– Within 1 – 3 business days for orders within express network location
– Tracking, Insurance & Signature on Delivery provided

Please note there may be additional charges for oversized and/or bulky items

INTERNATIONAL ORDERS

Pen & Ink Online do not currently offer International shipping via website. If you would like to place an order and you live outside Australia, please contact us for shipping options.

IMPORTANT INFORMATION

Once your order is dispatched, you will receive an email from us containing your tracking number. Orders received after Friday 3pm, Saturday & Sunday will be processed the following Monday. Orders placed on an Australian Public Holiday, will not be processed until the following business day. To guarantee delivery, we recommend you provide a delivery address where someone will be available to receive your order and sign for it. If you have special instructions relating to the delivery, please indicate these instructions in the comments section when you finalise your purchase as you are checking out.

International orders may be subject to the destination country’s customs clearance procedures, which can cause delays. The customer is responsible for any possible taxes and duties that may be applied by customs in the country where you are shipping to; payment of these taxes and duties is necessary to release your order from customs on arrival.

We cannot be held responsible for goods lost or delayed by common carrier, International or Australian Customs departments or by ‘acts of God’.

PRICING

All prices on the website are in Australian dollars and are inclusive of GST. All orders are subject to price and availability confirmation. Prices are subject to change without notice.